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Customer Service Representative

Our client, an established and growing Engineering facility located in the Southern Down River area is seeking an experienced Customer Service Representative to add to their team.  The Customer Service Representative must be able to work in a very fast paced, non-call center environment, with a high volume of calls.

Pay Range for the Customer Service Representative is $15-$17 per hour

Long term assignment, until the end of the year. Monday through Friday 8am-5pm.

Customer Service Representative Job Duties:

  • Resolve customer complaints via phone, email, mail, or social media.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.

Customer Service Representative Job Requirements:

  • Assist Customers with ordering parts
  • Schedule appointments for service
  • Provide technical support
  • Bill customers for parts/service

Customer Service Representative Skills Needed:

  • The ability to pick up on technology/computers/software quickly
  • Excellent verbal and written communication skills.
  • Strong time management skills.
  • Strong organizational skills

Snelling has been serving the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees. 

Customer Service Representative Benefits:

  • Contract to Hire Opportunity
  • Direct Deposit or Pay Card
  • Paperless Online Time Keeping
  • Six Paid Holidays
  • 401K
  • Free Skills Enhancement Programs
  • ACA Compliant Medical Insurance
  • Opportunity for Advancement

Interested and qualified candidates for the opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview. 

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