Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
Major Duties and Responsibilities
Track and Trace shipments.Prepare, handle, and process documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.Accurate and timely data entry into our operating systemCommunicate effectively with customers, vendors, and co-workers through high volume of email, phone, instant message, and in person.Monitor reports.Accurate and timely client billing.Contribute to maintaining strong vendor relationships- airlines, trucking companies, and others.
Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.Meet key performance indicators
to support department, branch, product, and company goals.Desire to understand overall department process flow and constantly seek opportunities for improved
efficiency.Escalation of problems to Management when necessary.
Bachelor’s degree preferred, however equivalent combination of education and experience will be
Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate
clearly and concisely both verbally and in writing.
Strong organizational and prioritization skills are critical.
Proficient computer skills-solid data entry with high accuracy rate, email, internet, Excel, Word,