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Bilingual Call Center Representative

Snelling Staffing Services is currently seeking a Bilingual Call Center Representative for a large insurance company in Troy, MI. Bilingual candidates must be fluent in both English and Spanish. The representative will be responsible for handling inbound phone calls pertaining to property insurance questions. Receive questions from borrowers, insurance agents, and financial institutions regarding recent loss to home and property due to fire, flood or a weather related incident. In addition to answering questions and assisting clients you will be entering data from email and scans of finance statements and insurance documents into a database and Excel spreadsheet. Individuals in this position must be able to multi-task between various systems to research and document the phone calls. Successful candidates should have problem solving and problem resolution skills as well as the ability to handle all calls in a professional manner. Outbound calls are also often necessary. Call Center Representative candidates will be provided a series of tests to assess speed and accuracy of data entry, along with proficiency with Microsoft Word and Excel.

Pay Rate for the Bilingual Call Center Representative is $11.00 per hour, with the opportunity for a pay increase once hired on. The hours will be 11:30a.m to 8:00p.m, Monday through Friday. This is a temporary to hire opportunity.

Bilingual Call Center Representative Job Duties:

  • Answer all incoming calls in a professional manner
  • Make outbound phone calls as needed
  • Review documents for completeness and data accuracy
  • Review own work for accuracy

Bilingual Call Center Job Requirements:

  • 1+ year experience in a call center setting
  • Strong Customer service skills
  • Strong Data Entry skills (speed and accuracy)
  • Good written and verbal communication skills
  • Ability to work at a fast pace
  • Ability to be detail oriented
  • Willingness to work in a team environment
  • Reliable transportation to the I-75 and Crooks Road area of Troy
  • Ability to sit for long periods of time

Bilingual Call Center Skills Needed:

  • Data Entry skills
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel

Snelling has been serving the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees.

Bilingual Call Center Benefits:

Professional Work Environment
Contract to Hire Opportunity
Two Week of Dedicated Training
Great Hours for College Students
Pay Commiserate with Experience
Temporary to Hire Opportunity
Leading Edge Company
Direct Deposit or Pay Card
Paperless Online Time Keeping
Six Paid Holidays
401K
Free Skills Enhancement Programs
Resume Review and Critique
ACA Compliant Medical Insurance
Opportunity for Advancement

Interested and qualified candidates for the opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

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