Snelling Staffing Services

Customer Service

Troy, MI - Full Time

Snelling Staffing Services is currently seeking an Customer Service/Account Manager for a client of ours in Troy, MI. The Customer Service/Account Manager is responsible for all client services to ensure the best in class customer care. They are responsible for determining all problems that may arise because they actually happen. The Account Manager is also responsible for managing and also growing the company client base.

 This is a temporary to hire opportunity starting off between $12.00 - $15.00 per hour. This is a full time opportunity Monday through Friday with hours from 10am – 7pm.

 Customer Service/Account Manager Job Duties:

  • Answer incoming calls
  • Handle escalated orders
  • Keep track of all orders and potential “hot” orders
  • Identify, research and resolve customer issues
  • Develop and maintain relationships with all clients and team members
  • Provide customers with all of the information needed in order to sign up or place an order
  •  Customer Service/Account Manager Job Requirements:
  • 1+ years in a customer service environment
  • Strong customer service skills
  • Strong data entry skills (speed and accuracy)

 Customer Service/Account Manager Skills Needed:

  • Ability to understand and prioritize time sensitive issues
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Positive attitude

Snelling has been serving the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees.

Customer Service/Account Manager Benefits:

  • Professional Work Environment
  • Contract to Hire Opportunity
  • Two Week of Dedicated Training
  • Great Hours for College Students
  • Pay Commiserate with Experience
  • Temporary to Hire Opportunity
  • Leading Edge Company
  • Direct Deposit or Pay Card
  • Paperless Online Time Keeping
  • Six Paid Holidays
  • 401K
  • Free Skills Enhancement Programs
  • Resume Review and Critique
  • ACA Compliant Medical Insurance
  • Opportunity for Advancement

Interested and qualified candidates for the opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

 

 

 

Apply: Customer Service
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