Snelling Staffing Services

Call Center Representative

Troy, MI - Temporary to Full Time

Snelling Staffing Services is seeking energetic and reliable professionals to join our client's team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. Call Center Representatives are often the first point of contact for customer's product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Call Center Representative Features: 

  • Answer incoming customer phone calls and take appropriate action for each call 
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company 
  •  Attend mandatory training sessions to stay updated on product or company policy changes 
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input 
  • Input data into the company computer platform to keep each customer record updated

Call Center Representative Skills:     

  • High school diploma or GED required 
  • Strong computer skills 
  • Excellent interpersonal communication skills 
  • High level of professionalism 
  • Must be available to work some holidays and weekends 
  • Strong problem solving abilities

Call Center Representative Benefits: 

  • Benefits-In-A-Card Insurance 
  • 401K options 
  • Weekly Electronic Pay

Interested and qualified candidates for the Call Center Representative opening should submit their resume for immediate consideration.   Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

About Snelling: 
Founded in 1951 by Lou and Gwen Snelling, Snelling is a staffing and recruiting pioneer, bringing innovative solutions to the industry. Headquartered in Dallas, Texas, the award-winning Snelling network is comprised of more than 80 locations across the United States. Leveraging more than 65 years of proven performance, the experts at Snelling have what it takes to solve your complex staffing challenges or find the job opportunity you seek quickly and efficiently.

Our job is to match exceptional people with exceptional opportunities. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at Snelling to help you achieve more.

Awards and Recognition: 
Staffing 100: Lee Elkinson, Chief Executive Officer 
Best of Staffing® Client Satisfaction Diamond Award (2013-2018) 
2018 Best of Staffing® Client Satisfaction 
Award 2017 Largest Staffing Firms in the United States - Staffing Industry Analysts 2017 Largest North Texas Women-Owned Businesses - Dallas Business Journal 2017 
Best Professional Search Firms - Forbes 2017 
Best of Staffing® Client Satisfaction Award 2016 
Best of Staffing® Talent Satisfaction Award 2016 Best of Staffing®

 

 

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