Snelling Staffing Services

IT Help Desk Associate

Troy, MI - Full Time

Our client, who provides digital solutions for the dental industry, is currently seeking a Help Desk Associate for its office in Troy, MI.   The Help Desk Associate will be responsible for training and troubleshooting the software or hardware provided by the client.

Pay rate for the Help Desk Associate is $17-$18 per hour based on experience.  It is 40 hours a week and the work hours are Monday – Friday between 7am-7pm (mostly 8-5).  This is a temp to hire position.                      

Help Desk Associate Job Functions:

  • Document all customer calls
  • Escalate case queue
  • Resolve customer issues
  • Remote troubleshooting
  • Diagnose and repair software and hardware
  • Implementation of software and hardware

 Help Desk Associate Requirements:

  • 1+ years IT Help Desk experience
  • Bachelor’s degree in computer science, IS/IT or equivalent combination of associate’s degree or experience
  • A drug screen and background check will be performed
  • Must be able to work independently and multi-task
  • Strong communication skills
  • CAD/CAM application experience
  • Advanced computer skills

 Snelling has been servicing the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees.  Our company offers various benefits, including:

  • Direct Deposit or Pay Card
  • Paperless Online Time Keeping
  • Six Paid Holidays
  • 401K
  • Free Skills Enhancement Programs
  • Resume Review and Critique
  • ACA Compliant Medical Insurance

 Interested and qualified candidates for the Help Desk Associate opening should submit their resume for immediate consideration.   Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

Apply: IT Help Desk Associate
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